Terms of service

These terms apply to your use of oraemberbrand.shop and to every order you place with Guénolé,Jean,Yves FRISSONG ("we", "us", "our"). By browsing the site or placing an order you accept them. If you do not accept them, please do not use the site.

About us

Guénolé,Jean,Yves FRISSONG is a business established in France, trading online at oraemberbrand.shop. Our contact details appear in the Contact information policy and in the footer of every page.

Products and descriptions

We describe products as accurately as we can, including fabric composition, measurements, lining and the contents of the parcel. Screen settings vary, so colours may differ slightly from the photographs. Where a garment is shown styled with other pieces, those pieces are not included unless the product page says so.

Orders and acceptance

Your order is an offer to buy. We accept it when we send the order confirmation email, and the contract is formed at that point. We may decline or cancel an order if an item is unavailable, if a price or description error is obvious, or if we reasonably suspect fraud. If we cancel, we refund anything you have paid in full.

Prices and payment

Prices are shown in the currency displayed at checkout and include French value added tax where applicable. Delivery costs are added at checkout and shown before payment. We may change prices at any time, but changes never affect orders already confirmed. Payment is processed by our payment provider, and we never see or store your full card details.

Right of withdrawal

Consumers may withdraw from an online purchase within 14 days of delivery, and we extend our own return window to 30 days. The conditions and the return process are set out in our Refund policy, which forms part of these terms.

Availability and substitution

Stock is shared across sales channels and can sell out between your visit and checkout. We do not substitute items without asking you first.

Intellectual property

The text, photography, graphics, logos and layout of this site belong to us or are used with permission. You may not copy, republish or use them commercially without our written consent.

Liability

We are liable for damage caused by our fault, within the limits allowed by the Consumer Code and the Civil Code. We are liable without limitation for injury to life, body or health, for intent and gross negligence, and for defective products under the Product Liability Act. Nothing in these terms limits your statutory rights as a consumer, including the statutory guarantee of conformity and the hidden-defect guarantee.

Consumer mediation and governing law

These terms are governed by French law. The mandatory consumer-protection rules of the country in which you have your habitual residence remain unaffected. Before any court action, a consumer may use the mediation process described in our Legal notice, which is offered at no charge, in accordance with Article L612-1 of the Consumer Code.